Lipstick

Lipstick FAQ

Can lipstick expire?

Yes, lipsticks can expire but they can take about 2-3 years to do so as the oils that hold the pigment may deteriorate by then. Keep the lid on and store them in a cool dry place to keep them up to that time.

Who invented lipstick?

Ancient Mesopotamian women were among the first to use crushed gemstones to decorate their lips around 3500 BCE. In ancient Egypt, even Cleopatra coloured her lips with a mix of red ochre and carmine in a waxy base. The Greeks and Romans had their own versions too, with Greeks using red iron oxide and ochre clays and Romans blending beeswax with red pigments. Though lipstick fell out of fashion in medieval Europe, it made quite a colourful comeback later on!

Can lipstick go in hand luggage?

Solid lipsticks can go in hand luggage. Liquid lipsticks have to follow the liquids rule.

How lipstick is made

It all starts with a blend of waxes, oils, and pigments. The waxes give the lipstick its shape and help it glide smoothly onto your lips. Oils, like castor or olive oil, keep it creamy and moisturising. Finally, pigments provide that gorgeous pop of colour. These ingredients are mixed, heated, and poured into moulds to cool. Once solid, the lipsticks are polished and ready

Will lipstick come out of clothes?

Gently scrape off any excess lipstick with a spoon or the edge of a credit card. Next, dab the stain with a cloth soaked in a bit of rubbing alcohol or makeup remover—just be sure to test it on a hidden area first. Blot, don't rub, to lift the colour. Once most of the stain is gone, pop the garment in the wash as usual, following the washing instructions.

Delivery Options

UK Standard Delivery

• Carrier: Courier (DPD)
• Cost: £4.00
• Delivery Time: Monday to Friday, 9:00 am to 6:30 pm
• Tracking: You will receive an email or text message with a tracking number and an hour delivery window. A telephone number is required for tracking information and customs contact if outside the UK.
• Signatory Requirement: Ensure someone is onsite to accept
  and sign for the delivery. DPD will not deliver without a signatory present.
• Dispatch: Orders are dispatched Monday to Friday (excluding public holidays).

EU Standard Delivery

• Carrier: DPD for listed countries, Royal Mail Tracked for the rest
• Cost: £10.00
• Delivery Time: 2-5 days
• Countries Covered: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom
• Note: Delivery to Spain is not permitted due to Spanish Cosmetic Regulations.

America and Canada Delivery

• Carrier: DPD
• Cost: £12.00
• Delivery Time: 5-7 days

Rest of the World Delivery

• Carrier: Royal Mail (Tracked or Tracked and Signed, depending on location and weight)
• Cost and Delivery Time: Dependent on location and weight.
  Delivery usually takes about 2 weeks but can be up to 4 weeks.

Offshore and Remote Areas

• Areas Covered: Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands, Alderney, and Scottish Islands
• Delivery Time: 2-3 working days

Customs Fees

Note: You may be liable for import customs fees when goods enter your country from the United Kingdom. These fees are calculated at checkout and included in the total inside the EU.

P.O. Box Shipping

Policy: We cannot deliver to a P.O. Box as they do not sign for deliveries.

Returns and Refunds Information

Return Policy

• Eligibility: You have 30 days after receiving your item to request a return. Items must be in the same condition received, unused, and in original packaging with the receipt or proof of purchase.
• Return Process: Contact us at contact@stargazer-products.com to start a return. Send returns to Stargazer, 26 Progress Way, Croydon, CR0 4XD, UK. Return postage is not provided by Stargazer.
• Contact: For return questions, email contact@stargazer-products.com.

Damages and Issues

Inspection: Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect to resolve the issue.

Exceptions / Non-returnable Items

Non-returnable: Sale items, custom goods, or gift cards cannot be returned.

Exchanges

Process: Return the item you have. Once accepted, make a separate purchase for the new item.

European Union 14-day Cooling Off Period

Right to Cancel: If shipped into the EU, you can cancel or return your order within 14 days for any reason. Items must be in the same condition received, unworn or unused, with tags, and in original packaging. Proof of purchase is required.

Refunds

Approval: You will be notified once we’ve received and inspected your return. If approved, refunds will be issued to your original payment method within 10 business days. Contact us at contact@stargazer-products.com if more than 15 business days have passed since the refund approval.