Delivery Options
UK Standard Delivery
- Carrier: Courier (DPD)
- Cost: £4.00 (free delivery for orders with a value over £20)
- Delivery Time: Monday to Friday, 9:00 am to 6:30 pm
- Tracking: You will receive an email or text message with a tracking number and an hour delivery window. A telephone number is required for tracking information and customs contact if outside the UK.
- Signatory Requirement: Ensure someone is on-site to accept
and sign for the delivery. DPD will not deliver without a signatory present. - Dispatch: Orders are dispatched Monday to Thursday (excluding public holidays).
EU Standard Delivery
- Carrier: DPD for listed countries, Royal Mail Tracked for the rest
- Cost: £8.00 (free delivery for orders with a value over €35)
- Delivery Time: 2-5 days
- Countries Covered: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom
- Note: Delivery to Spain is not permitted due to Spanish Cosmetic Regulations.
- Duty Fees From 1st July 2026: For EU orders, the €3 duty is handled through the selected delivery service. VAT is collected at checkout where applicable. You will have to pay the €3 duty per line item with a different HS code. For instance, if you purchase 3 x face glitter, then you pay €3. If you order 3 x face glitter and 1 x hair dye, then you pay €6 duty.
America and Canada Delivery
- Carrier: DPD
- Cost: £12.00
- Delivery Time: 5-7 days
Rest of the World Delivery
- Carrier: Royal Mail (Tracked or Tracked and Signed, depending on location and weight)
- Cost and Delivery Time: Dependent on location and weight.
Delivery usually takes about 2 weeks but can be up to 4 weeks.
Offshore and Remote Areas
- Areas Covered: Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands, Alderney, and Scottish Islands
- Delivery Time: 2-3 working days
Customs Fees
Note: You may be liable for import customs fees when goods enter your country from the United Kingdom. These fees are calculated at checkout and included in the total inside the EU.
P.O. Box Shipping
Policy: We cannot deliver to a P.O. Box as they do not sign for deliveries.
Returns and Refunds Information
Returns
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, untested and in its original sealed packaging, in the same condition you received it. You'll also need the receipt or proof of purchase.
To start a return, contact us at contact@stargazer-products.com. Returns need to be sent to: Stargazer, Unit 10C, D & E The Grip Industrial Estate, Hadstock Road, Linton, Cambridgeshire, CB21 4XN, United Kingdom.
Return postage is not provided by Stargazer. We recommend using a tracked service.
You can always contact us with any return questions at contact@stargazer-products.com.
Hygiene
For hygiene reasons, makeup and hair dye can't be returned once the packaging has been opened, or the product has been used or tested, unless it's faulty.
Damages and issues
Please inspect your order on arrival and contact us straight away if an item is faulty, damaged or not what you ordered, so we can put it right. This doesn't affect your statutory rights.
Exceptions
Gift cards can't be returned.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. If you cancel your order within 14 days of receiving it, we'll also refund the standard delivery charge you paid. Please allow some extra time for your bank or card provider to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@stargazer-products.com.
