FAQ FREQUENTLY ASKED QUESTIONS

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Now that the UK has left the EU, customers in the EU will have to pay an import charge (VAT/Duty) to clear the goods into their destination country. The amount is typically around 20% of the order value plus an administration charge.

We are a company based in the UK and our office hours are 9am - 5pm GMT Monday to Friday. So we can only deal with the orders in these office hours and we try our hardest to get the orders out as soon as possible. We also love shopping online so we know when you order something you expect it quickly. Most orders take up to 2 working days (with our average being next day) to be processed, packed and shipped. To see how long the shipping takes to your country please refer to the shipping section.

Send us an email or call us as soon as possible, quoting your order number so we can action it before the order has been dispatched. 

As we are a UK based company all our prices are in £/GBP and based on international exchange rates your order will be more or less in your own currency.

You can change your order but the amendment will not show on the order history on the website. Please call or email very quickly so we can action it before it is dispatched.

You receive a confirmation email when you make the purchase. 

The refund takes, on average between 1-4 business days, depending on your payment provider, from the time the refund is processed.

Use the search function at the top of the website and the result will be shown in the Search result

The Stargazer products are all made from raw materials in Cambridge in the UK at our ISO9001 registered site.

All the Stargazer products are registered on the CNPC website and we have a staff member who ensures the range is up to date with all the Cosmetic Technical requirements. We use approved ingredients and our Chemist has over 15 years of cosmetics manufacturing experience to ensure our products are produced to the best standards.

The UV colours that are produced in the UK are cosmetically approved.

In accordance with the European Law, Stargazer products have never tested on Animals. Furthermore since our inception in 1979 Stargazer has not commissioned or instructed any third party on their behalf to conduct animal testing. We are also proud to say that we are part of the PETA’s Beauty Without Bunnies Program. To show our commitment to not testing on animals.

We do not sell our products in China. 

We have recently (early 2015) had an assessor look at which one of our products we could note as being Vegan. The results showed that due to Lanolin and Beeswax that not all of our products are vegan. After this we instructed our manufacturing branch (Star Colour Laboratories), to manufacture our products to be vegan-friendly. At Stargazer we are committed to make as much of our range Vegan-friendly as possible, we have recently made a Vegan section highlighting all our vegan products.

In basis, we suggest using one tube for an adult arm, using this example can extrapolate your required coverage.

One bottle, on average, would be enough for a shoulder-length hair cut, this is dependent however on your hair type as some people will need more as their hair would be more absorbent.

Stargazer's Cosmetics are made in the UK at our sister company Star Colour Laboratories. A few items are made in Europe due to manufacturing restrictions. Check them out  http://starcolourlaboratories.com/

We love to work with bloggers, contact contact@stargazer-products.com so she can get to know your requirements and look at your blog. We have many inquiries so we cannot take up every offer. All we ask for is a direct link to the Stargazer website and the product being tested. Presently we are looking for video bloggers to help fill our YouTube channel.

You can easily track your purchases with a comprehensive order history. 

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We are easily able to produce the items for other companies. Contact the business section for further information.