Stargazer FAQs


Coronavirus (Covid-19) Information

This is an unsettling and difficult time for everyone. First and foremost, we want to send our very best wishes to everyone. We also want to thank all key workers that are working for us all around the world.

While there are no reported cases of the virus being transferred between goods, we want to assure you we are taking all necessary precautions and observing recommended protocols to protect both you and our staff. 
  • Our staff are wearing gloves during the packing of orders.
  • We are sanitising hands between batch orders.

As a small family business, we are endeavouring to continue with business during these extraordinary times with a skeleton workforce. We are following the guidance issued by the Government, the NHS, and Public Health England, and keeping the situation and our own position under review.

Where are your products Made?

The Stargazer products are all made from raw materials in Cambridge in the UK at our ISO9001 registered site.

Are your products safe?

All the Stargazer products are registered on the CNPC website and we have a staff member who ensures the range is up to date with all the Cosmetic Technical requirements. We use approved ingredients and our Chemist has over 15 years of cosmetics manufacturing experience to ensure our products are produced to the best standards.

Are your UV products Cosmetically approved?

The UV colours that are produced in the UK are cosmetically approved.

Do we test on Animals?

In accordance with the European Law, Stargazer products have never tested on Animals. Furthermore since our inception in 1979 Stargazer has not commissioned or instructed any third party on their behalf to conduct animal testing.

Do we sell to China?

We do not sell our products in China.

Where is Stargazer Made?

Stargazer's Cosmetics are made in the UK at our sister company Star Colour Laboratories. A few items are made in Europe due to manufacturing restrictions. Check them out

Is our Range Vegan-friendly?

We have recently (early 2015) had an assessor look at which one of our products we could note as being Vegan. The results showed that due to Lanolin and Beeswax that not all of our products are vegan. After this we instructed our manufacturing branch (Star Colour Laboratories), to manufacture our products to be vegan-friendly. At Stargazer we are commited to make as much of our range Vegan-friendly as possible, we have recently made a Vegan section highlighting all our vegan products.

I am a Blogger and want to collaborate

We love to work with bloggers, contact so she can get to know your requirements and look at your blog. We have many inquiries so we cannot take up every offer. All we ask for is a direct link to the Stargazer website and the product being tested. Presently we are looking for video bloggers to help fill our YouTube channel.

Order speed

We are a company based in the UK and our office hour are 9am - 5pm GMT. So we can only deal with the orders in these office hours and we try our hardest to get the orders out as soon as possible. We also love shopping online so we know when you order something you expect it quickly. Most orders take up to 2 working days (with our average being next day) to be processed, packed and shipped. To see how long the shipping takes to your country please refer to the shipping section.

Why register?

You can easily track your purchases with a comprehensive order history.

How do I know you have received my order?

You receive a confirmation email when you make the purchase.

Can I change my order?

You can change your order but the amendment will not show on the order history on the website. Please call or email very quickly so we can action it before it is dispatched.

Why sign up to the Newsletter?

When you sign up to the newsletter you receive the latest news, special offers, exclusive website discount codes and online competition.

I love your products what can I do?

Sign up to the newsletter, like us on Facebook, follow us on Twitter, review us on Google+, follow us on Instagram and Pinterest. Lastly, don’t forget to share your Stargazer style photos with the #Stargazer or #Stargazershare.

I have forgotten my Password

Follow to reset the password.

Can I cancel my order

Send us an email or call us as soon as possible, quoting your order number so we can action it before the order has been dispatched.

Uv body paints, how many does it take to cover a body?

In basis, we suggest using one tube for an adult arm, using this example can extrapolate your required coverage.

how many Semi-Permanent hair dyes does it take to cover my hair?

One bottle, on average, would be enough for a shoulder-length hair cut, this is dependent however on your hair type as some people will need more as their hair would be more absorbent.

Can you make us a range in our own name? 

We are easily able to produce the items for other companies. Contact the business section for further information.

My order comes to £10 but I get charged more/less in my local currency (International Customers)? 

As we are a UK based company all our prices are in £/GBP and based on international exchange rates your order will be more or less in your own currency.